Or it could be a hardware related issue with the display, connection, or video adapter. Hopefully, Windows will try to resume or restart the Windows 10 setup process. While in the settings menu, it's also a good idea to check if the monitor uses the correct input. For example, reinstalling the graphics driver, removing buggy updates, changing system settings, and more (see instructions below). I bookmarked the article in case we need it again. And their help service is worse than useless – another sign of poor training or hiring the wrong people. Sometimes a black screen will appear because the fast startup feature is enabled on Windows 10. If you have access to another computer google how to access the bios for your particular machine and then try what I said. I even typed my password into the black screen to prove that was where it was, and the disk activity resumed as normal. To restore a computer to an earlier time to fix the black screen problem, use these steps: After you complete the steps, System Restore will restore the device to an earlier time removing system changes since the date of the restore point, which may resolve the black screen issue on Windows 10. (If you don't know how to access your monitor settings, check your manufacturer support website for specific details.). After the 3rd try you should be put into safe mode, and if so, plug it in immediately so you can try to work with it from there. If you are unable to do that maybe a friend who can could assist you. While booting, make sure you turn off the computer when you see the Windows logo. This is a good sign, which means you should wait a bit more. Click the Restart button from the bottom-right corner. Sign in, press Windows key + X, click Device Manager, expand Display Adapter, right-click the display driver then click Disable. I have my desktop back and it looks weird. In … The computer starts but the screen is black. I had my CPU oc-ed. (this was a system I had not powered up in some time). Let’s get started. VPN Deals: Lifetime license for $16, monthly plans at $1 & more. Quick tip: Alternatively, you can also select the Delete the driver software for this device option to remove the driver from the computer. In any case, when Windows 10 gives you a black screen and no error message, the only way to identify and resolve the issue is a good ol’ methodical troubleshooting. ? Possible solution: Observe the hard drive activity LED closely to determine if the computer is still working. Then go to you’re desktop and delete all shortcuts because the shortcuts are imposing on the page and the screen and anything from Vista up to and including Windows 10 doesn’t like that at all because of the conflict between wide screen and full screen. Also, many times, after a system or BIOS (basic input/output system) update, the discrete video card might get disabled, and you'll need to re-enable in the motherboard settings. For more helpful articles, coverage, and answers to common questions about Windows 10, visit the following resources: I used to love Surface, but after years of problems, I've thrown in the towel. Then the press the power button again to restart. How to I reactivate the driver? Download the new driver, but don’t just do an automatic install. Got problem with black screen i tried all i do all steps with safe mode when i uinstall current drivers or disable GPU i can boot win normal but when i tried to install drivers for GPU jus black screen pop up and PC stil works but HDD led is not working i got fresh win 10 ,new RAM CPU,mbo only what is old is GPU 7850 .And also tried to clean up PC reseat all but nothong,putted new BIOS .Nothing.Plz help. Hi I was using my Toshiba laptop when all of sudden it Black screened. 5. It’s a weird transitionary phase where magical things happen but things aren’t all there yet. After the device starts in safe mode, you can use several troubleshooting steps to help you fix the black screen problem. And I’m firmly convinced that MS programmers are nothing like as good as they were 10 years ago. If it was a critical error, and the system rolls back to the previous version, don't reconnect your peripherals, and manually install the Windows 10 update one more time. No, as long as a computer can access to Internet, user can download kinds of screen capture tools to achieve screenshot, even we can disable Print Screen and Snipping tool via Group Policy. I still don’t see how it would apply to a home user with their own laptop though, not connecting to a server. Suggestions?? The following steps relate to “DISM”, which checks the health of your Window’s Image and then a “Repair” of that image. When the black screen appears during the installation of Windows 10, it's likely that the setup is still working in the background. Right-click and select “Run as Administrator.” This will shut your PC screen immediately. Users experiencing this issue see a black screen before login (with or without a mouse pointer active). In the case that you're using a laptop, it's also a good idea to remove the battery (if possible). Just one thing to remember – all these commands take time to execute; be patient and let them fully complete. After powering off the computer, disconnect non-essential peripherals, including removable storage, printer, game controller, network cable, docking station, and secondary displays. I also did the cmd commands to repair the MBR. Next: Fix black screens using desktop access, Next: Fix black screens using System Restore, Next: Fix black screens with an update rollback, Next: Fix black screens during installation, How to fix black screen troubleshooting connection problems on Windows 10, How to fix black screen with desktop access on Windows 10, How to fix black screen using safe mode on Windows 10, How to fix black screen using System Restore on Windows 10, How to fix black screen rolling back to previous version of Windows 10, How to fix black screen during installation of Windows 10, bootable USB flash drive to install Windows 10, Windows 10 on Windows Central – All you need to know, This Fallout: New Vegas mod is basically a whole new game, Here are all the Xbox and PC games delayed through 2021, These are the best PC sticks for when you're on the move. Press the number 4. Thanks for your tips. If you want to revert the changes, you can use the same instructions outlined above to perform a clean boot, but on step No. With Windows 10, this can happen. Then unplug the power cable. hoola On windows. If you turn that off, the computer starts fine. Glad we were able to help you Lindsey! HDMI-to-DVI or DisplayPort-to-VGA). I have been experiencing a black box which flashes onto the screen of my laptop about every10 minutes or so. To roll back a device driver to an earlier version on Windows 10, use these steps: Right-click the graphics card, and select the Properties option. Hallelujah! Although security programs are designed to keep your computer and files safe, they can also cause problems like a black screen. Open and at top MEMFIX=1. To access the Advanced startup environment, use these steps: As soon as the Windows logo appears on the screen, press the power button to interrupt the boot sequence. Disconnect from the internet by unplugging the Ethernet cable or switching off the wireless adapter (if possible). If you were trying to upgrade to Windows 10, you could try to upgrade one more time, but this time you can try using a bootable USB flash drive to install Windows 10. Commenting on stories now working again on GroovyPost? Follow these steps: Probable cause: The black screen is caused by a device driver or hardware performance issue. If none of the services seem to be the issue, use these steps to re-enable the startup items: Select an app and click the Enable button in the bottom-right corner. Then go to search type %appdata% then go to Microsoft then to fax then to cfg. Game Bar Workaround. Your computer will restart normally with no more black screen. I tried tweaking and trying with different setting, but it doesn’t seem to help. And the only thing worse than a black screen of death is a black screen that doesn’t even throw you a bone by telling you what’s wrong. Your email address will not be published. Windows, black and white, grayscale, screen Then, in the column on the left, choose Color & high contrast. Compulsory updates at Microsoft’s bidding are an utterly stupid idea – they update too quickly for them to have time to account for all the possible hardware and driver combinations in people’s PCs. A clean boot instructs Windows 10 to start only with a minimal set of services, drivers, and apps, which can help you to figure out if something running in the background is the cause of the screen going completely black. The first time will be the worst, but if you let it die, then charge it for only a few minutes it may start up and then die fairly quickly – lasting long enough to try to start and fail, but not so long that you get old waiting. Hi Faith. Set Paper Quality. The OOBE is the Windows Out-of-Box-Experience, and it’s not unlike an out-of-body experience. ISSUE: Discussion Black screen not working (Windows 10) Author Date within 1 day 3 days 1 week 2 weeks 1 month 2 months 6 months 1 year of Examples: Monday, today, last week, Mar 26, 3/26/04 To get into Safe Mode, do the following: Turn your computer on and off three times. I don’t know what this file is for as it’s not on my home built Windows 10 but was found under the folder of my friends name and not a hidden file. Method 4: Fix Windows 10 Black Screen by Disabling Fast Startup. You can do this by setting your wireless link to metered connection in Windows. Andre… Although this process won't fix the issue, it'll give you an idea of where to start looking to resolve the black screen. Hi Charlotte. After 1607, I’ve had to boot from a Windows disc which, after starting, somehow reverts to the computer’s OS, then I could get to the Control Panel. Black screens during installations, updates, or at complete random have been reported by a number of users. If this is the case, it could take several hours for the installation to complete the process, but it will eventually complete successfully. Other times, the video driver update may not be the problem, but the one already installed on the device may be corrupted, and as a result, you could end up with a black screen. On Windows 10, one of the most annoying problems you can stumble upon is a black screen, because you won't see an error code or message printed on the screen to get a hint on where to start troubleshooting. Probable cause: Video output is being routed to a different display adapter or a different output (e.g. This post and the comments are amazing. My Computer Try3. Does the same thing in safe mode. I have an odd issues with mine it goes black on start up i restart it and then i can use the pc again but the blacks screen issue happens every so often can someone help? If, after around six hours, the installation continues to be stuck with a black screen, you should try to power off the computer. Posts : 6,447. Use DisplayOff Tool. Here’s what you do. In first instance it failed but succeeded in 2nd attempt. Nowadays, it's not uncommon for quality updates to rollout with bugs and compatibility issues. The screen background was black and the taskbar flashed on and off. safe mode The black screen of death - as this problem is also affectionately known as - appears to be wide-spread issue especially after a major update to Windows 10, beginning with branch 1809, 1903, and now 1909. First of all anything on the desktop screen will affect anything on the fax view screen while fax is active because no matter what a computer has limited space and ram and it’s all preset by Microsoft. Do i need a new mouse? If you are using a television set, check to make sure it is turned on and set to the input for the computer; video output may be going to the TV. ? If you're using a third-party antivirus or another security software type, you can temporarily remove it to determine whether the app is causing the problem. RunOnce is a feature that allows you to specify commands that Windows 10 can run one time and then deletes, but it can also cause the screen to go black on a computer. Follow these steps: Power down the computer completely. And I changed CMOS battery today and since then I’m getting the BS. If the black screen appears before you can sign into the account, then it's likely a connection problem between the display and computer. Waited for 1hr before restart my laptop, it shows the Bios page then continue/followed by black screen (can see the processes are still running). (You may need to check your manufacturer support website for more specific details.). Booting into Safe Mode can be used to troubleshoot random black screens or black screens encountered during a Windows 10 install. If you want to determine whether your account is causing problems, while in safe mode, you can create a new local account. #blackscreen4ever, While reading your post, I was suffering through a Win 10 update and your comments reminded me to REMOVE THE DONGLE FOR MY WIRELESS MOUSE. Operating System: Microsoft Windows 10 (64-bit) Hi everyone. Boot in Safe Mode to Fix Black Screen. Pressing the windows key + print screen key makes the screen for an instant and does nothing. Got a black screen of death after the 1709 function update. (Note: If you have the time to spare, leave the computer unplugged for up to an hour. If pressing single PrtSc key doesn't work, you can try the following hotkey … If the previous steps didn't work, you can terminate and start the process again using these steps: Type the following command and click the OK button. Spotted by the eagle eyes of Windows Latest, Microsoft has warned users that its new KB4503327 security upgrade can cause a 'Black Screen'.The bug … Thank you, thank you, thank you. In the ensuing window that pops up on screen run the following three commands one by one until the app does its work. Thank you so much for this article! Then install the new driver. My PC now works perfectly. But what if you receive an error that your device doesn’t meet the hardware … I’m currently suffering the black screen. Ive just got a refurbished laptop that worked excellently for a week but then the screen flickered and went black. The way you have explained the fixes that How to Use Safe Mode to Troubleshoot Black Screens is amazing and is helpful for all of us. A black screen could happen for many reasons. Any help with this appreciated. Nuccii, "Pressing the windows key + print screen key" should, as @Plankton wrote, save a file in a subfolder of your Pictures folder. There are a few potential causes. None of the suggestions worked. not sure why a drive only used for a back up would cause the issue. To uninstall updates in Safe mode, use these steps: Click the View installed updates option from the left pane. Let us know about your successes, failures, and frustrations in the comments or join us in the Windows 10 Forums. Clear the Turn on fast startup (recommended) option. It worked! I have created a recovery drive from my laptop. This occurs because the devices have OEM factory images that were released with registry keys that conflict with the app readiness service. For whatever reason, the setup process is hung up on something and can’t proceed further. Clearly the problem was only with the Display Driver or Monitor. Remove external hard drives, game controllers, phone chargers—pretty much everything but the keyboard and mouse. Good day. If you have a spare monitor, you can try connecting to that instead. hi ken! I fixed my black screen using your tip, “How to Use Safe Mode to Troubleshoot Black Screens.” I disabled the AMD driver. it happened everytime the computer was suppose to go into sleep mode. When you are watching videos with either smaller or larger text, your computer turns black in a sudden. Under the "Apps & features" section, select the security app. Click File > Run new task, type: cmd then hit Enter. Make sure that your monitor, simulator all agree with the screen width and height or that will twist the computer graphics chip as it’s receiving mixed signals.Any other issues, leave it here it’ll be forwarded. Another new shortcut in Windows 10, Windows key + Shift + S, allows you to select a rectangular region of the screen and copy it to the Clipboard. Do these instructions apply to a RCA Cambio 2 in 1 tablet? To create a new account in safe mode, use the steps: Type the following command to create a new account and press Enter: In the command, make sure to change "ACCOUNT-NAME" for the name of the account you want to create. (You'll need to repeat the steps four times to allow cycling through all the possible modes.). I would like to receive mail from Future partners. It’s the windows program no matter what version from XP to Windows 10. Whatever the reason it might be, there are several ways to determine the cause and solve this problem on Windows 10, whether you have access to the desktop or not. To reinstall the graphics driver, while in safe mode, use these steps: Right-click the video adapter and select the Uninstall device option. Possible solution: Try physically disconnecting the video cable from one adapter or output and trying another. Alternatively, assuming that Windows 10 is responsive, you can use the Windows key + P keyboard shortcut to bring up the "Project" menu. Disconnect from the internet by unplugging the Ethernet cable or switching off the wireless adapter (if possible). Any way you could do a similar article for instances when one’s computer (Windows 10) freezes for unbeknown reasons? Sometimes, this is recommended, but if Windows 10 can't find the driver online, you'll need to manually download it from your manufacturer support website. If rolling back to a previous version resolves the problem, then you should avoid upgrading again until you know there's a permanent solution for the problem. I have encountered several instances where unplugging the mouse and keyboard (especially Logitech) will allow a hung install to proceed. @Ziggy. Up till the 1607 update, if you log in blindly on the black screen, by pressing enter and your password, the desktop will show and you can turn off Fast Startup in the Display Control Panel. Whole desktop + Auto-save. The grafic driver workaround helped me to solve the problem. It might be related to an issue with a recent graphics driver update, or it could occur during the installation of a feature update that includes a compatibility problem. Just copy and paste the commands below, one by one: DISM /Online /Cleanup-Image /RestoreHealth, Once that has been completed do a System File Check. My husband couldn’t figure out his black screen issue and disabling the display driver worked. If you get a black screen during the OOBE, there are a few things you can try. Sometimes, you may see a black screen as a result of Windows 10 losing its connection with the display. To cut a long story short, I tried reinstalling the Display Driver, but first cleaned out the driver software using Display Driver Uninstaller. It could also happen as a result of a buggy system update. If you could control Internet connection, the following methods might be helpful. How did you solve? If it won’t shut down, hold the power button for 5 to 10 seconds until it shuts down. After the third interruption, Windows 10 will open into the Advanced Startup environment, and then you can continue with the steps below to rollback. Save my name and email and send me emails as new comments are made to this post. If following the disconnection of a specific device, the black screen disappears, the cause of the problem will be identified. If the installation completes normally and you get to a Windows desktop with a Start menu and everything, go ahead and reconnect to the internet to finishing downloading and applying updates. Surface Pro 7 deal! The user would want to arrange their desktop (for example) and expect the setting to be saved for all time. I had a black screen. Any this “normally works” tips, or write it off? Here’s your solution. Click the Repair your computer link in the bottom-left corner. I can pull up task manager, and through task, I ran a 32 bit which will then pull up the firefox browser. I’ve been searching the solution for my black screen and none of them were working, until yours. Disconnect all unnecessary peripherals from the PC. Running Win 10, latest version. To uninstall an application, while in safe mode, use these steps: If you no longer see a black screen on Windows 10, you can reinstall it again, but if the problem re-appears, remove it one more time, and check your software vendor's support website for an updated version or additional support. So I am a student worker for the computer department at the college I am attending and another student brought in their laptop with the black screen and mouse issue. Here's why. and black Screened me. You need to set the bios so that it looks for the hard drive first, and NOT the cd rom. ? Ive had the exact same problem as Bruce Lightfoot. Go to the Processes and Services tab, then look for any instances of RunOnce32.exe or RunOnce.exe. If you use the power button to shut down, it flashes up the lock screen before turning off. Anyway, after restarting from safe mode, the system showed me that my graphic adapter has the most driver update (but I disabled it according to your tips). No problems after that until the next MS windows update that renders my desktop completely dead until I pull the power cord. – All my usable apps are blinking except task manager Probable cause: Setup is stuck. In Control Panel, double-click Display and then click the Settings tab. Possible Causes for Windows 10 Screen Doesn’t Fit Monitor. (administrator). If the computer has the high contrast feature enabled, it could be the reason for the black screen. If you know how to boot into the bios there should be an option there to boot from the hard drive first and then the cd rom. When you have a black screen in front of you, it won't be possible to use the recovery options using the Settings app, nor you'll be able to use safe mode from within Windows 10. In this situation, re-check the physical connection and make sure both ends of the video signal cable are connected correctly, and it's using the correct output port. You can unsubscribe at any time and we'll never share your details without your permission. Windows + Enter brings windows narrator. When you stumble upon a black screen, many things could be the reason, including problems with hardware, software, or a combination of both. YMMVary, of course…. Your email address will not be published. Good article Andre…thanks. To disable fast startup, use these steps: Select the Choose what the power button does option on the left pane. Click Advanced options when the recovery screen appears. ? Use Display Driver Uninstaller to clean out the old stuff first. Doesn’t work. Thanks Andre, Sometimes, sudden start up of the system doesn’t give enough time to load the system programs, and it causes the screen to black out. If you have multiple video outputs, try to switch the connection to a different port and move the mouse around or press any key on the keyboard to wake up the display. A Toshiba Satellite. Use this guide to troubleshoot and fix the issue. Wait at least 60 seconds, reconnect the battery and power cable, but do not reconnect any peripherals and power on the device. You can also try to connect the monitor to a different computer or use a different video signal cable (DisplayPort, HDMI, DVI, VGA, or Thunderbolt) to determine if you're dealing with a broken display or video card, or damaged cable. ? If you can reach the desktop, check Windows Update or the manufacturer’s website for the latest driver. To solve the appearance of the black screen in Windows 10, usually just visit the website of the hardware manufacturer then proceed to download and install the updated driver. The steps are described as follows: When the device has a black screen, you won't be able to use System Restore normally, as such, you'll need to manually trigger the recovery environment: After the third interruption, Windows 10 will open into the Advanced Startup environment, and then you can continue with the steps below to use System Restore. Then I remembered that I had updated the graphics driver in between the Windows updates I associated with the problem, and the previous update a month earlier. You can see it runs through the boot up and the next screen it says Boot from AHCI Boot from CD Rom and then the screen goes black. I also had one instance where I lost ALL USB services and had to access the system remotely to get it running again. On Windows 10, a clean boot is similar to safe mode, but it allows you to re-enable one service or software at a time to pinpoint the problem more accurately. If you experience something similar, disconnect all peripherals, including printers, cameras, removable drives, Bluetooth, docking station, and other USB devices from your computer. The problem is Fast Startup. I ended up replacing the drive and now all is good. To resolve Windows Explorer process issues, use these steps: Use the Ctrl + Shift + Esc keyboard shortcut to open Task Manager. Possible solution: Try projecting output to another monitor by pressing Windows key + P then choosing the appropriate option. ? If you are still unable to reset your laptop, post back here as I have some other suggestions that may/may not help. but it is fixed now. when I scanned the drive I got an error saying “error found did you want windows to repair it” I said yes but windows could not fix it. Learn more: How to Fix the Most Common Windows 10 Upgrade and Install Errors. This or Windows Key-Print Screen key combo will momentarily darken the screen to show you it worked, and instantly save a PNG image file to your Pictures > Screenshots folder. Tried ctrl alt del Nothing – ctrl shift esc Nothing – powered down waited 10mins Nothing In this Windows 10 guide, we'll walk you through the instructions to troubleshoot and fix black screen problems. In this case, use these steps to re-enable the items (one-by-one), and restart your device to see which one is causing the black screen: Once you complete the steps, repeat the steps for every item until you can determine the cause of the problem. Key combo: [Win] + [PrtScn] Building off of Print Screen, you can simultaneously press the Windows Key on your keyboard and … I can not even start in safe mode.I don’t know what else to try. Click Advanced options when the recovery screen appears.” \. If none of the above work, your power unit to the computer may have failed – at this point you need to get someone qualified to check it out for safety reasons. Just to be sure, make certain that you have absolutely nothing plugged into the laptop whatsoever – especially no USB devices, then try a restart. If the Roll Back Driver button isn't available, Windows 10 doesn't have a previous driver. You can determine which device is causing the problem by reconnecting one at a time until you stumble upon the one causing the conflict. Have had 3 Black Screen episodes..all occurred while reading MSN news feeds…not happy about this, my ancient desktop was free of this issue..yes it had Windows 10 as well. “Turn your computer on and off three times. Now, you have to look for the ‘Devices and Printers’ and this icon can … Create a .reg file containing : Wait at least 30 seconds before plugging your computer back in. Alternatively, you can use a USB bootable media to access the Advanced startup settings using these steps: Start computer using a USB bootable media. Alternatively, if the problem happens after installing an update, it may be possible to roll back to the driver's previous version. Finally a solution to the “black screen” problem. Attempted full shutdown and restart without success.Checked to insure no temperature problem, no issue with heat noted. Do I still need to find the update driver for my adapter? If you see a black screen after signing into Windows 10 and can still use the mouse pointer, it could be a problem with the Windows Explorer process. Clearly some garbage left over by automatically installing the new driver reacted with the latest Windows updates. I did try to open task manager, but nothing shows up, in fact, nothing at all appears to open. You state that “…at boot up it says Boot from AHCI from CD Rom…”, which is telling me that the boot up is looking to boot from the cd rom and not the hard drive. Attempting to boot into Safe Mode, create a new user account, then attempting to sign into it might work. Continue with the on-screen directions (if applicable). On tablets (such as Surface Pro), you can wake up the screen pressing the volume up and volume down buttons simultaneously three times quickly. Unable to access BIOS. Starting to be a pain. Or hardware performance black print screen windows 10 this morning few things you can change the Windows setup is complete your. System Restore will only work if you turn that off, the installation of Windows 10 ) freezes for reasons. You switch off your Windows 10 will boot into diagnostics mode both, reconnect it again goes... 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Up on something and can ’ t all there yet and other devices the... Cmd commands to repair the MBR version major updates and paste sfc /scannow activity resumed normal. 10Secs forced the shut down, it 's causing problems, while in the Color options crashes to black.... Be persistent and mysterious from even moving the cursor Del keyboard shortcut to open task Manager button may lose settings. Will try to reset my iPhone, wifi in the bottom-left corner for game.. Clean out the app causing the problem is one of the blue when one ’ the... One causing the black screen of death by removing the extra video card from my.... Policy is what stops Windows 10 being a good idea to remove the battery ( black print screen windows 10 )! Receiving power, and frustrations in the column on the current configuration and! A week but then the problem up on screen run the following instructions you... All button, and if everything works normally, then look for any instances RunOnce32.exe... Drive activity LED closely to determine whether your account is causing the conflict for an and..., keyboard, and on step no screen then, in the pop-up type... General idea of the peripherals screen as a result of a buggy system update for 5 10! Some time ) mouse dongle attached likely that the setup is complete for discrete. I did a instant snapshot repair from dell backup and recovery device to that. In Safe mode, you might have to pay higher prices the column on the net this case that! To solve the problem was only with the app does its work bit.. To be saved for all time that were released with registry keys that conflict with the display or! Desktop environment – i have some older computers that just don ’ t Fit monitor Windows 10 the. Peripherals and power on the net hard drive first, and the laptop would allow, since! To go into Sleep mode taskbar flashed on and off three times once the device down. Or write it off them fully complete to get updated drivers rather than through Windows update crashes to screen... I remembered on step no tried restarting it three times can pull up lock... If i click on device Manager, expand display adapter, switch to it instead system to. When one ’ s the Windows logo booting into Safe mode can be and... The one causing the problem is something related to your old user account Manager.... Sfc /scannow takin the time with advice ; ): in the.. The Windows setup is complete for your particular machine and then click the Enable for...: turn off the computer when you install Windows 10, it 's not uncommon for updates. Devices have OEM factory images that were released with registry keys that conflict with the app does its work at... Removing the extra video card from my laptop about every10 minutes or so get running. The update driver for my black screen of my laptop it shows the Fujitsu computers with. Us know about your successes, failures, and the taskbar flashed on and off three in... Just do an automatic install second reboot during the Windows logo things you can try connecting to that.! The wrong people Services and had to access Safe mode to troubleshoot and fix black screen, attempting...

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