The big issue is that Ecobee's installation directions say to not hook up the emergency heat wire if you already have aux heat. When I have the heat on, the Ecobee indicates that the "running equipment" is the fan AND heat (even though the heat is not … Pre-heat or cool your home from the app if arriving earlier than expected. Out of the box, the Ecobee doesn't work that way. Avoid running your heater for long periods during the winter. My ecobee is making a "clicking" noise and will not turn on! Troubleshooting accessory installations; I’m getting heat when calling for air conditioning. We know you have questions, so below we’ll go into more detail about: W2, AUX and or E (Emergency) wiring connections will normally connect to the ecobee3 W1 terminal. tgrant48 November 14, 2019, 3:50pm #2. Reminders and Alerts While ecobee did not warn us that it was heating when it should have been cooling nor did it warn us that it wasn’t able to meet the desired temperature, it does offer some level of reporting and alerting to keep you on your toes. First, make sure your thermostat is set to Heat or Auto mode. Unlock energy savings on heating and cooling and enhanced comfort with eco+, a free software upgrade for ecobee thermostats. As we head into winter, you will likely be using your Ecobee smart thermostat for heat more often. Turn it off, wait at least one minute, then turn it back on again. Press question mark to learn the rest of the keyboard shortcuts. So it relies on an auxiliary (AUX) heat coil (like the ones you see in a toaster) or a furnace to heat your home. That's why, … This is set at a default 35F (1.7C), so the heatpump will not be used when the weather outside is below 35 degrees Fahrenheit and only aux heat will be used in … Set the HVAC to Auto. You will see the set point temperature displayed in a box under the current temperature. How can I troubleshoot? My Ecobee alerted me this morning (on the Thermo Screen) that AUX had been running too long. The system has failed to heat the home. This diagram illustrates the wiring connections for a heat-pump system with auxiliary heating. Not compatible with multi-stage heating and cooling, heat pump with auxiliary heat or electric baseboard heating. There are two important points to note here: 1. Follow these steps to change the fan control: Main Menu > Settings > Installation Settings > Equipment > Furnace > Fan Control in Heat Mode > HVAC. 240V (or line voltage) systems should only be handled by professionals and require precise calculations to make sure they are fully compatible. Clean and replace the air filter regularly. The easiest is probably the ecobee. This site also participates in other affiliate programs and is compensated for referring traffic and business to these companies. Specific thermostat settings may be preventing the heat from turning on. Heat Not Responding: The system has failed to heat the home. Does Chamberlain MyQ Work With Alexa? Therefore, if it’s below 40 outside and the auxiliary heat isn’t working, then your heat pump will just blow lukewarm or cool air. Finally, you can simply say, “Alexa, tell ecobee I’m cold”, and ecobee will automatically raise the temperature in your home. ecobee does this automatically. You can have your ecobee Smart Thermostat switch from heat to cool or from cool to heat automatically without having to do it manually. The ecobee thermostat supports the following key concepts. Designed by Elegant Themes | Powered by WordPress, How to Transfer your Ecobee to a New Owner. Allow your Ecobee to boot up as normal. Not sure if the heat is on? The HVAC is a heat pump, with the air handler in the attic. In any case, the aux heat is now working and the house is way more comfortable. When you make a manual temperature change, it stays that way until you clear it. There are four possible reasons why an Ecobee thermostat isn’t turning on the heat when it’s supposed to: The heat point on the thermostat is set lower than the temperature in the house. The A/C ran fine all summer, but now the heat is not working properly. Need help connecting my ecobee thermostat to my goodman heat pump. Auxiliary Heat RunTime: Your auxiliary heat source is running too often. Ever. Here are the directions to adjust the heat threshold settings: Depending on the temperature inside and outside your home, changing the heat threshold settings may allow your heat to turn on when it wasn’t before. Even when the furnace has power, some users have found that switching the breaker solves their problem because it resets the furnace. So it relies on an auxiliary (AUX) heat coil (like the ones you see in a toaster) or a furnace to heat your home. My ecobee thermostat won't turn on. Keep in mind that changing these settings may also increase your utility bill or put extra stress on your HVAC system. Which is extremely easy to do with an Ecobee thermostat. I have two heat pumps each with an Ecobee3. 2. A subreddit for ecobee and all their smart home products. The ecobee will not be compatible with high-voltage systems. You can also tell the auxiliary heat to stop working when the temperature outside your home reaches a certain degree. An overheated furnace can cause a fire, so furnaces have an automatic shut-down trigger for safety. This may seem obvious, but the first thing you should do if Ecobee isn’t turning on the heat is to check the heat set point. But the aux heat NEVER came on. This appears to have done nothing as I am still without aux heating after running the test cycle on the thermostat. eco+ makes saving energy automatic. So we could tell right away after checking our connections that everything was set up right. Was a massive remodel, so just about everything is new. Need help connecting my ecobee thermostat to my goodman heat pump. There are work-arounds (cap the aux heat wire instead) but are not as clean. Select the heat pump menu. Which is extremely easy to do with an Ecobee thermostat. To the ecobee, the heat is just still running. Smarthomestarter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Nest T3008US Learning 3 Generation Thermostat – The Schedule-Learning Option. Some users have reported that switching their fan control from the thermostat to the furnace has worked for them when their heat wouldn’t turn on. I then re-installed the Ecobee and when I turn on the heat only the fan starts up - the heat doesn't even attempt to kick on. Try switching the breaker for the furnace power to see if that restores power. This heat setting should only kick on when the heat pump can’t produce enough heat to warm your home or if your heat pump goes into defrost mode. I reinstalled the old thermostat and it is working as expected (heat + fan). The furnace is not receiving power. When you make a manual temperature change, it stays that way until you clear it. The target temperature is either determined by the currently active climate or it may be overridden by a hold. I have been searching the internet and found a few different ... if you are electrically or mechanically deficient then you want to hire the work. Press J to jump to the feed. Look for the orange flame icon on the … 45 30 For example, you can change the minimum difference between the current temperature and the set point required to turn on the heater. If your furnace still isn’t turning on, you may need to hire an electrician to service it. Select Air to Air or Geothermal depending on the type of your heat pump system 3. Ecobee is clearly trying to turn it on and even gives me the "aux heat running for too long" message from time to time. If this isn’t the first time you have had an issue with receiving power from your furnace, you may want to use the Power Extender Kit that came with your Ecobee thermostat. Adjusting these heat settings can only be done on the Ecobee thermostat interface. So I left the white wire connected to W1 and disconnected the brown wire and taped it off. Installation When it gets below 35 degrees, a heat pump loses its efficiency and cannot keep up with the heat loss of the structure. The furnace is overheating. If after reviewing the compatibility and installation information, you learn that an ecobee thermostat will not work for you, please consider the other smart thermostats available at our store. The other issue with not having the option for emergency heat is that you lose control. If you have a heat pump installed: 1. So we could tell right away after checking our connections that everything was set up right. Why does this happen? It's worked fine for the past few winters, but this year I'm noticing that the upstairs one will simply not engage Aux Heat unless I force it on manually. It's currently wired up at the thermostat the way the RiteTemp instructions say (the C wire is present and hooked up), except that the W wire from the air handler is connected to the W2 terminal on the thermostat, and the Y wire is interrupted by a float switch for the drip pan. ecobee recommends turning off the compressor when outdoor temperatures drop below 35˚F; however, this setting is not ideal for energy efficiency and costs. Apparently, this thermostat is only configured to have aux heating go through connection W1 and cannot have something connected to only W2. It was very cold last night, and the Ecobee just ran the heat pump all night long even though it … If your heat still isn’t turning heat, call Ecobee customer service for additional support: 877-932-6233. Contractor's Assistant: ... Its a new house, we had it built and the hvac company had problems getting the thermostat to work during the summer and after a few trips they finally were able to get it working. I have a heat pump system with aux heat. In your case that means never using the furnace. If the flame icon is white, the thermostat is not calling for heat. The target temperature is the temperature that the device attempts to achieve. Contractor's Assistant: ... Its a new house, we had it built and the hvac company had problems getting the thermostat to work during the summer and after a few trips they finally were able to get it working. This should all be happening automatically between the heat pump and furnace. I created this video with the YouTube Video Editor (http://www.youtube.com/editor) However, what if your Ecobee doesn’t turn on the heat? Help! Check out this article for more information about the Power Extender Kit and how to install it. Even in the depths of winter, my second floor never got over 63 degrees. Hey guys, I think I'm having a problem whereby the Ecobee isn't actually activating the auxiliary heat on my heat pump. Auxiliary Heat Run Time: Auxiliary heat source is running too often. Ever. For the past two years, whenever the outdoor temp has dropped below 40 degrees or so, the aux heat is supposed to kick in. Heat Pumps and Electric Home Heating - Help with auxiliary heat on heat pump - I am looking for guidance on auxiliary heat with heat pump. Smarthomestarter.com is a participant in the Amazon Services LLC Associates Program, an affiliate advertising program designed to provide a means for sites to earn advertising fees by advertising and linking to Amazon.com. Next, he had us pull off the thermostat that was not working correctly from the backplate and check the wiring. Does the Nest Thermostat Work without Internet? Ecobee is clearly trying to turn it on and even gives me the "aux heat running for too long" message from time to time. Look for the orange flame icon on the thermostat display. It seems to fail especially when a schedule change causes the desired temperature setting to raise. It's homekit compliant, which is great, but it's not the ecobee I bought. Auxiliary Outdoor Temperature: Your auxiliary heat source is running at higher than expected outdoor temperatures. I'd like to pull the Honeywell and put the ecobee back ... any ideas on what could possibly have been going wrong? When I have the heat on, the Ecobee indicates that the "running equipment" is the fan AND heat (even though the heat is not … Page 67: Auxiliary Heat W2 Y1 compressor and auxiliary Heat Pump Air Handler heat, if applicable NOTE Do not connect any jumper wires between Rc and Rh. This site is owned and operated by Time Off Club, LLC. Maintenance Reminder: HVAC system due for regular maintenance. Select Aux Heat Max Outdoor Temperature; select between 30 and 45 degrees; select Save. Installations ; I ’ m getting heat when calling for heat more often wiring that is best... Heat Run Time: auxiliary heat RunTime: your auxiliary heat to stop working when thermostat! 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