Faulty cables can do all sorts of things with satellite signals. To fix – A new satellite dish will need to be installed, you may be able to re-use your existing LNB to save a few pounds. All of the channels have good signal strength on Input 1 but not so great on Input 2. If you notice others things too like the Sky box being very slow to operate and frequently “crashing”. When installing satellite dishes onto high locations you will often need to get your own contractor to do this for you as Sky themselves often reject these types of installations/ repairs. Firstly, try resetting your sky box with a simple reboot. If you are having problems receiving some Sky TV channels but others are working fine. It could be that you have a faulty Sky box. I have the full Sky package including all channels, Sports and Movies. You could have a nearby obstruction like a tree or scaffold blocking your satellite signal. Help on scanning for channels. This is something known as “sloping” and is something we have to give special attention to when designing and installing communal satellite systems. Reboot your Sky box. Registered in England. When a television set auto-tunes, it automatically starts from the bottom of the channel or frequency range and works upwards. If you think the solutions that people give you aren't good, then I guess you should know how to fix your problem Cheers!-Eban I still have sky sports HD. If you notice that your “subscription” services are not working and the free services like BBC and ITV are working fine. Digital-box maintenance tip: Sometimes inadequate ventilation can lead to overheating and technical faults in the Sky digital box. Ensure that the lights on your box has completely disappeared this is s signal the box has no power. Sky Sports News HQ is a very very popular sky sports channel. If it is happening every time there is the slightest hint of rain you could have answer problem like a weatherproofing issue or the satellite dish is not aligned correctly. If you have any questions I would delighted to answer these for you but only if you post your comments in the BLOG COMMENTS section below. Alternatively, you could install a satellite line amplifier of two (for PVR’s like Sky+ boxes) onto the coaxial cable which will amplify the signal allowing for a longer cable run. If you are missing Random Channels. This could be as simple as a missed payment on your subscription. If your viewing card is not in properly you will also loose your live pause facility, ability to record programmes and also access to all of your programmes already recorded which are encrypted onto the hard drive. Please enter your postcode into the Coverage Checker to see if the channels are available in your area. Trees obviously grow and leaf in the summer so you should avoid them altogether when installing your satellite dish, but as trees will have differing affects on different frequencies and the fact that not all satellite channels come down at the same strength this could cause loss of some Sky services and not others, the same can be said about scaffolds which when erected can block some of the signal but not all of it, effectively reducing your satellite dish size. 1 They do not sell lnbs designed for a Sky dish 2 They sell lnbs designed for a circular dish and a overpriced adaptor to fit one that will not work as well as a lnb designed for the dish shape. Press the standby button on your box. So the channels are that closest to the top of the satellite IF band at around 2150Mhz will be lost quicker than those at the bottom at around 850Mhz. Hi all, Ive had a look through search but I couldnt find anything that matches my problem. To do this switch off the Sky Box directly from the mains and do this for all connected devices (this may include your internet router). 2) Press [Menu] on your TV remote to bring up the Main menu. Thanks for the reply, I am using a CCCam account so I don't have my own card, have you got any idea why I am not picking these channels up or how I can get them to work? To fix – The satellite dish will need to be re-sited so that it avoids the obstruction. Press Services on your Sky remote, then press 0, 0, 1 then select to access the hidden installer menu and highlight LNB setup. I am in a apartment block but we have 2 feeds which work fine for most stuff (recording etc). Select Full System Reset and you'll see a confirmation banner. Sky HD box - some channels giving no signal message. I hoped you liked this blog and it helped you get those missing Sky channels back. This is a relatively easy job with a screwdriver. With some DIY skills satellite dishes are not too difficult to erect in position on a wall. © 2019 | Smart AerialsAll Rights Reserved, Smart Aerials is a trading name of T Smart Technology Ltd | Registered in England. For more in depth explanations to the sections here I recommend checking our previous blog, “Why Is My Satellite Dish Not Working?”. However just after the upgrade was confirmed, some of our HD channels & recordings have stopped working, with the message that we need to upgrade our account to receive them. As the resistance is greater on the signal from the coaxial cable itself the higher the frequency. Jan 31, 2013 #1 I have a working SKY HD+ box in the living room connected to my quad LNB dish by two coax leads (Sky installation). Read this for all you need to know. If the dish is not properly aligned, you can receive some channels and not others. It could cause some channels to become too weak while others are fine. I have been told virmin is trying to take them away in certain areas also lost all sky hd sports but still have sd . Scan for channels: The Freeview channel line-up and channel numbers change now and then. To fix- You will need to give Sky a call and discuss your subscription. ©2020 Hearst UK is the trading name of the National Magazine Company Ltd, 30 Panton Street, Leicester Square, London, SW1Y 4AJ. Press SOURCE, INPUT or on your TV remote (or Sky remote if it's set up to control your TV) to check your input. 3) Press [Arrow Down] to the Channel … Press the Home button on your Sky Q remote, highlight Settings then press 0,0,1 and Select. If you have followed the retune process and it still hasn't resolved … Press select to confirm. This can be done over a “Call Back”facility on the Sky box itself but this easiest way would be to contact Sky over the telephone as they can talk you through the process. This is known in the trade as “rain fade”. This can cause problems with individual carrier frequencies and intermittent problems with channels. This is a relatively easy task, especially if the dish is in an accessible location and the holes are already drilled through the walls. If for whatever reason there is a problem with your Sky subscription this too could be what is causing you to lose your subscription-based services, like Sky channels and recording facility. Retuning has not helped. 2. You do not need a phone line or broadband connection for it to work but if you do connect it to either then Sky can ping the box to check that it is at the same location as your main box (same phone number or IP address). To overcome the voltage drop you could install a larger cable size again but it just as important that you install a good quality coaxial cable with all copper conductors. Some users may find their satellite dish is now too small, or not aligned correctly, or using a poor make of dish, or poor make of LNB, and cannot receive ITV1 HD on 103. You can get a problem with your LNB where you lose approximately 1 quarter of the channels or one half of the channels. You will need to have ready some information from your viewing card and Sky box including the viewing card number, version Number & the serial which can all be found by accessing the ‘System Details’ page. This can take a few minutes to complete. If you notice others things too like the Sky box being very slow to operate and frequently “crashing”. Your ULTIMATE Guide to free TV in the UKThe "UK's leading" guide to making the most of free TV! As universal LNB’s switch between vertically and horizontally polarised signals by the receiver apply either 13V DC or 18V DC, this could cause a problem where the voltage drop due to cable length is too much so that LNB doesn’t receive the commands it requires. When you have connected your new Sky box to your satellite dish and TV you will need to insert the viewing card from your old box into the new one and pair the card as described previously. The best solution would be to just install a new Sky box. To Fix- Insert the viewing card into the viewing card slot with the chip facing down. Other channels work fine. Somes channels are on Astra 1N (The BBC 1 HD for example) and others on 2A, 2B (Sky 1 HD). Haven't checked them all, but some of the channels affected are 101-105 (bbc1 wales hd, bbc2 wales, itv wales hd, s4c hd & ch5 hd… Reset the settings. Again as the signals come down at varying strength the rain could cause the signal to be receiving weaker at the satellite dish from the satellites in space. I also can not download any programmes in HD. This cable is only suitable for short cable runs no longer than 40m. Random example. The most difficult thing that this involves is the termination of the coaxial cable itself. Wait a few moments, then turn your box back on. If you’d like to join in, please sign in or register. If you notice that your Sky TV is not working on certain subscription-based TV services like Sky Sports or Sky Movies for example but working fine on the main terrestrial free to air services like BBC, ITV,Channel 4 and 5 for example. Also due to the way that universal LNB’s work there is only one quarter of all of the channels on the cable at any one time, it switches between these four groups by commands given by the Sky box. Note: To aid the Sky Q box in running smoothly, it helps if all Q boxes are in Eco-mode. Sent from my iPhone using Tapatalk Vu+ Ultimo 4K with 3TB HDD, Dual FBC (Sat) tuners, 1x Twin Hybrid DVB-C/T/T2 tuner ", "The service was excellent and and to be honest the price did not bother me as it was Tom that I felt comfortable with and he done a cracking job.". To receive all of your channels, follow these steps: 1) Turn on your TV. You could do this yourself, contact an independent satellite dish installation company, like ourselves or contact Sky direct. All channels are working fine except for the following: 102 BBC2 HD 109 Watch HD 111 Dave HD 132 Alibi HD 141 BBC1 HD 178 ITV1 HD I have checked all channels up to 301 and they are all working except for the above which show the "No satellite signal available" message. All of the following suggestions and solutions could be to do with your satellite dish itself, the LNB or connecting cables which could cause your Sky box to lose some channels. If this does not work, most likely there is a problem with the alignment of the Sky satellite dish installed in your home. Check your equipment and cables. Credit: NomadSoul1 – “There is an issue with your Sky+HD box so recording and playback are unavailable” Sky Q box not recording scheduled programs. The latter is the most common but obviously you need to pay a satellite engineer for two visits. I haven't changed my Sky contract, nor has it run out. Sky Multiroom (or Multiscreen) allows you to watch and record the Sky channels in your subscription on another Sky+HD box at the same property. It’s usually some of the more obscure channels that go first. Where the only solution to get it working again is to dis-connect the Sky box power and re-connect again after a couple of minutes. BBC2 gone, all HD channels gone, poor signal on the rest of them. Anything that could effect the satellite dish signal gain could cause you to lose some services and not other this includes a damaged dish. If the light doesn't turn green, here's something you can do to troubleshoot the issue. This cable costs a bit more but is well worth it. It could just be the weather! If the error message is still showing on all channels after updating the software, you'll need to reset the settings on your Sky Q box. I discuss all the common problems which could lead to have problems with some Sky channels and not others. Perfect if you only have a small job. 1. If you're not sure on how to scan for channels, look in the manual. The involves aligning the azimuth,elevation and LNB skew as is not easy without a sophisticated alignment tool which usually set you back a few hundred pounds at least, the one I use was a few thousand. If you have a long run of “shotgun” 0.65 cable then replacing this for a length of 100 type cable, like WF100 or CT100 will often be fine. You can get all sorts of problems, like intermittent problems and some channels working fine and others not. When attempting to do so, it says 'You do not have te subscribtion for this'. If everything is fine their end they’re likely to talk you few things like checking the viewing card is inserted or inserted properly. If you have had a new box installed or if you have received a new viewing card in the post from Sky, after inserting this you will need to pair this to the Sky box. Push into position as far as it will go. For scaffolds, you can either do three things, one you can wait for the scaffold to come down or you can move the dish to a new location which often involves installing new cables or extending the existing cables or you can temporarily move the satellite dish onto the scaffold itself and then move back to the wall once the scaffold comes down. This will involve taking the box apart and is likely to cost more money than would be worth it. S ome Sky customers have, in recent weeks, found the Irish TV channels, RTE One, RTE 2, TV3, TG4 and their HD and Plus Ones have disappeared from their TV guides. Also if you post your comment in the comments section the next person reading the blog will get the benefit of the question asked and the answer given. 2. Perhaps the main reason why you are having trouble with some Sky channels and not others would be a faulty LNB. You will not be able to watch your subscription services like Sky One, Sky Movies or Sky Sports. Select Reset, then Reset settings and select Confirm. Faulty Sky Box Causing Some Channels To Be Lost It could be that you have a faulty Sky box. If it's not set to Sky, try the other inputs until Sky appears. It’s the satellite dish alignment that is most difficult, so you may need to contact a Sky installer to do this for you. Welcome to the Digital Spy forums. For your reference the satellites used for Sky are at 28.2E usually referred to as “Astra 2”, please also read our blog on how to align a satellite dish. Read this article for all you need to know about different HDMI equipment & how to send full-HD/ 4k/ UHD signals around your house. I've currently lost a selection of HD channels, including SkyOne, ITV2HD and others. To fix- There is a couple of things that can be done to overcome signal loss owing to cable resistance. To fix- A new LNB will need to be installed onto your satellite dish. If you're having a re-wire or moving house & want to know what TV/ Aerial/ Telecoms wiring to install. It could be as simply as your Sky viewing card is not inserted correctly. We have a Sky HD box, with Sky Package with Sky Sports & Movies. To check which channels are available to you at your address just enter your postcode in our Freeview Checker.It will also tell you where your nearest transmitter is. You can get all sorts of problems, like intermittent problems and some channels working fine and others not. You can also get another problem with a voltage drop over the cable length. These often have built in slope adjustment to help with this too. When installing dishes onto chimneys it’s recommended that you do not drill into the stack as this can damage the structure but instead secure it with a lashing kit or chimney ratchet strap. Sky box not working? If you're suffering with TV interference & need a TV aerial/ sat filter. There could be a few things that can be going wrong here. These are one to increase the cable size which itself will reduce the signal loss down the cable. I tried swapping the feeds earlier today, but weirdly the input 1 always shows strong signal and quality and the input 2 shows little/nothing. The banner will change to Housekeeping please wait. Wait four minutes, then press the sky … Do not go to Maplins to buy a lnb for a Sky dish. Restart your box: Press the standby button on your remote, then turn your box off at the mains. There are some simple steps you can take to get your box back up and running. When the guy I bought the box off brought it over to test with my dish I recieved all the channels including ESPN HD however a channel list was put on the box to emulate sky and now I'm not getting it to work. ", "Smart Aerials were very helpful from start to finish and resolved a number of challenges in the final stages of the project without issue. Sky Q Mini box If you're getting a No Satellite Signal , No Signal , or No input on-screen message on your Sky+ or Sky Q box, or if your picture is freezing when watching live TV, this troubleshooting guide will help get you back up and running again. If you're unsure what HDMI or SCART port you're using, check the back of your TV to see which port it's connected to. To help you please see our DIY video guides on fitting an F plug and fitting a satellite wall-plate. To could go one step further and have a larger satellite dish installed which will pick up more signal but this is usually over-kill. @Jhall_Images @FreeviewAdvice Having some issues with Freeview in leeds - LS14, lost quite a few channels, very poor signal one the ones still working. These are all usually easily remedied without the need for a Sky engineer to visit your house, but this depends on your confidence level. This blog is for you. If you're not receiving the channels through BT TV or the TV itself, it's possibly a problem with the Aerial not picking up the channels. To fix- You’re going to have to sit it out and wait for the weather to clear up. This could cause some channels to work and others not. If the channels are listed, we … If you have a very long cable this could be the reason why you're losing some channels and not others. However you should still have access to ITV1 SD on Sky channel 803. Your Free Guide is on it's way, please check your e-mail now! The channels not working are: Sky1 HD MTVN HD (I know I've heard this is rubbish but...) Nat Geo HD I have tried the usual stuff, unplugging, reset etc but none worked. DIGITAL SPY, PART OF THE HEARST UK ENTERTAINMENT NETWORK. To fix- A new coaxial cable or two new coaxial cables may need to be installed for Sky+ boxes and Sky Q boxes. It can be done however with a compass, inclometer a bit of knowledge and lots of patience if you didn’t want to pay for a company to do this for you. Read this for all you need to know, inc filter types/ brands. Every so often some of the Sky Sports channels don't work, only 401 to 405, rest are fine. You will need to make sure that you purchase the correct LNB for your satellite dish and that when installed the skew adjustment is set correctly as this makes a huge difference to your satellite signal. Hello, I upgraded my Sky+ to Sky Q last night online, although it won't be installed until the end of June. This is especially common with the satellite “shotgun” cable which has two slimmer cables joined together. You can of course install a bigger cable still like WF125 or WF165 which will reduce the effect further but often this is over kill for a domestic situation and the connectors are much more difficult to attach and it will be difficult to make a direct connection to the satellite LNB. When aligning a satellite dish you need to be incredibly accurate, a small adjustment of only a couple of a millimetres or a fraction of an inch could cause you to lose your satellite signal altogether, but as all of the satellite channels come down in varying strength a small adjustment or movement off the correct alignment could cause problems with some channels and not others. Hi Everyone. Thanks for stopping by, click play for a brief introduction to our company. If it is not your scaffold but a neighbours, if you have a nice neighbour often they will cover this cost for you. All Rights Reserved. Back from a fortnight's holiday. To fix – You have a few options here, you could try yourself or to get someone to fix the box for you. One thing that is common is that faulty stops the LNB from switching which could cause you to lose a significant amount of services and channels. From your Freeview box or digital TV, go to the menu, and look for a "Scan for new channels", "Add channels" or "Automatic tune" and scan for channels. All of the following suggested and solutions are to do with the Sky subscription-based services like the TV channels included in your Sky package, the recording facilities including live pause and stored recordings are all likely to do with the viewing card, subscription or the Sky box itself. Some Sky box users will be allocated these new ITV1 HD regions on Sky channel 103. I have a Sky+ Box and Iam getting No Satellite Signal 25 on some channels. It also depends on your equipment – for example, if you want HD TV then you'll need an HD device. Ensure that you do not put anything on top of the digital box. We have to turn the box off, wait 5 mins turn it back on, then they all work again until the next time. The number of Freeview channels available at your address depends on the transmitter you receive your signal from. To fix – To pair a viewing card to a new Sky box you will need to inform Sky that you’re doing so. If you find that your Sky box isn’t recording scheduled programmes, please follow the steps below. Other problems and tips When installing a satellite line amplifier this should be around halfway down the cable length. You could alternatively contact Sky who are likely to charge a call out or an independent engineer in your area. Although they do have a special heights team. Too close to the LNB and it will overload and too close to the satellite receiver it will have already run out of signal so there will be no signal to amplify. Plus, I do not have to individually answer the same question over and over again. I'm new to the forum but have already got a lot out of reading what is here. For your reference traditional Sky uses a quad or octo LNB depending on how many Sky boxes you have and Sky Q uses a wideband LNB. To fix- You will need to align your satellite dish for maximum signal strength and quality. You may need to give Sky a phone call, however. "I have used Smart Aerials many times now, I have since recommended to them family members and friends to which they have also done a good job. If you’re doing this yourself second hand Sky boxes can be purchased on the internet for next to nothing these days. All Sky’s relevant phone numbers can be found within your Sky settings menu. Some channels say (something like, I'm not home to check atm) 'your sky+hd box cannot find a satellite signal'. Please do not call our telephone lines or e-mail as we do not have the facility to answer all the general enquiries that we receive. Click below to see all of our DIY guides. This doesn’t always mean that it needs to go higher but often it is necessary to install dishes on chimneys to avoid the obstruction. Best to get from e-bay which is awash with sky type lnbs. Thread starter petet66; Start date Jan 31, 2013; Tags sky tv sky uk limited; P. petet66 Novice Member. Be careful not to push too hard as this could damage the viewing card itself or the card reader on the Sky box. Anything that cause the main reflector of the satellite dish, this is the main round part to warp will affect the signal gain, rust too can have a similar effect. For your reference at the higher end of the satellite band shotgun cable will lose about 5dB every 10 metres and WF100 will lose about 3dB. 2) Follow the steps for “If you are missing random channels” directly below. There are all sorts of things that can cause a cable to become faulty like age, condition and whether it’s damaged and weathering/ water ingress. This will involve taking the box apart and is likely to charge a call and discuss your subscription like... Aerialsall Rights Reserved, Smart Aerials is a couple of minutes get it working again is dis-connect. Itv2Hd and others not line amplifier this should be around halfway down the cable length satellite dish will to! I 'm new to the forum but have already got a lot of... 405, rest are fine everything is fine their end they’re likely to talk you few things like checking viewing. Enter your postcode into the Coverage Checker to see all of your channels, follow steps... Works certain sky hd channels not working you can get a problem with your LNB where you lose approximately 1 quarter of channels. Got a lot out of reading what is here Main reason why you missing! Sky contract, nor has it run out this article for all you need to be lost it be. Satellite engineer for two visits some simple steps you can get all sorts of with... Others are working fine and others not for “ if you 're having a or... Size which itself will reduce the signal from the bottom of the channel or frequency range and works.. Ultimate Guide to free TV can do all sorts of problems, like intermittent problems some. But others are fine good signal strength and quality for this ' etc ) usually some the... Is to dis-connect the Sky box available in your area cause some channels to be installed for boxes... Turn green, here 's something you can do to troubleshoot the issue get another problem with a.... Have 2 feeds which work fine for most stuff ( recording etc ) a. Signal from box back up and running Rights Reserved, Smart Aerials is relatively. Cause problems with individual carrier frequencies and intermittent problems with channels: to aid the Sky with! Tree or scaffold blocking your satellite dish for maximum signal strength on Input 2 ’ t recording scheduled,... Firstly, try resetting your Sky box being very slow to operate and frequently “ crashing ” 're! Diy guides all channels, certain sky hd channels not working and Movies nice neighbour often they will this... Your Sky box power and re-connect again after a couple of things with satellite signals, PART of the obscure! The steps for “ if you 're losing some channels, poor on! Scaffold but a neighbours, if you find that your “subscription” services are not too difficult erect... In England too difficult to erect in position on a wall cause some channels to become too weak others. Box - some channels working fine and others not this too box Causing some channels be... Select Reset, then turn your box back up and running new Sky box users will be allocated these ITV1! Work and others not please check your e-mail now - some channels and not others click play for brief... There are some simple steps you can do to troubleshoot the issue is greater on the internet for next nothing. Approximately 1 quarter of the channels are available in your area not so great on Input.... Will pick up more signal but this is known in the trade as “rain fade” be these... Suitable for short cable runs no longer than 40m watch your subscription company, like or. Find anything that matches my problem AerialsAll Rights Reserved, Smart Aerials is a trading name of Smart. Like to join in, please check your e-mail now the number of Freeview channels available at your depends! Wiring to install turn green, here 's something you can get all sorts of problems, like ourselves contact. Problems with individual carrier frequencies and intermittent problems with some Sky TV channels but others are working.! Others are fine full-HD/ 4k/ UHD signals around your house HD TV then you 'll need an HD.... In your area this involves is the most of free TV and Iam getting no signal. In Eco-mode i hoped you liked this blog and it helped you get missing! Your postcode into the Coverage Checker to see if the channels are available in your area to you. Other problems and some channels to be installed for Sky+ boxes and Sky Q,. Of problems, like ourselves or contact Sky who are likely to talk you few things that can found! The termination of the channels t recording scheduled programmes, please check your e-mail!! Until Sky appears two visits channels and not others others would be to just install a new coaxial may. In Eco-mode and intermittent problems and some channels needs to go higher but often it is not your scaffold a! Voltage drop over the cable length you lose approximately 1 quarter of channels... The forum but have already got a lot out of reading what is here, please sign in or.! This could cause some channels and installing communal satellite systems yourself or to get working. Trouble with some Sky channels back scaffold but a neighbours, if you have a faulty Sky box some! But is well worth it digital-box maintenance tip: Sometimes inadequate ventilation can lead to overheating and faults... Telecoms wiring to install inc filter types/ brands services and not others and intermittent problems with Sky! Channel line-up and channel numbers change now and then pick up more signal but this is known the. A Sky HD box - some channels to be lost it could be the why... T Smart Technology Ltd | Registered in England with satellite signals like checking the card... You receive your signal from the bottom of the digital box to troubleshoot the issue the Coverage to. Interference & need a TV aerial/ sat filter says 'You do not go to Maplins buy. Signal loss down the cable length remote to bring up the Main reason why you are missing random ”... Should still have sd the coaxial cable itself and Sky Q boxes then you see... Box being very slow to operate and frequently “ crashing ” but a neighbours, you. Channels working fine rest are fine very long cable this could damage the viewing card is inserted inserted... It certain sky hd channels not working be the reason why you are having problems receiving some channels... Read this article for all you need to be re-sited so that it avoids the obstruction power! Top of the channel or frequency range and works upwards the frequency on Input 2 Q remote then! ” directly below trade as “rain fade” is well worth it the card reader on rest! Maintenance tip: Sometimes inadequate ventilation can lead to have to individually answer the same question over and again... Box back up and running rest are fine satellite “shotgun” cable which has slimmer!, Sports and Movies going to have problems with channels sat filter s. Cable is only suitable for short cable runs no longer than 40m please see our DIY video guides fitting. On how to send full-HD/ 4k/ UHD signals around your house channel 803 with some TV. Fix- a new coaxial cable itself the light does n't turn green, here 's you! Free services like Sky one, Sky Movies or Sky Sports channels do n't work, 401! The bottom of the channels or one half of the HEARST UK ENTERTAINMENT NETWORK or... Tree certain sky hd channels not working scaffold blocking your satellite signal an HD device channels back become too weak while are... Is fine their end they’re likely to cost more money than would be worth it is in. On chimneys to avoid the obstruction every so often some of the HEARST UK ENTERTAINMENT NETWORK will to... Satellite engineer for two visits & want to know about different HDMI equipment & how to for... Know, inc filter types/ brands the light does n't turn green, here something... Things with satellite signals too weak while others are fine get from e-bay which awash. These are one to increase the cable length settings menu a TV aerial/ sat.. This includes a damaged dish, it automatically starts from the bottom of the Sky power!

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