In their about 14 years of existence, Brilliant Earth says has championed socially responsible jewellery business operation, that they easily stand out as the leader in ethically sourced fine jewellery. However, since it’s a manufacturing warranty, it excludes coverage for wear and tear, loss of gemstone, or theft. The support service is available everyday of the week; however, it is not available 24/7. Diamonds can either be mined in deep earth mining operations (whether underground or in an giant open pit) or in alluvial mines. So that brings us to Brilliant Earth. This happens when the customers deem the issue with their item a manufacturing defect and expect the jeweler to effect repairs free of charge, but the retailer claims the issue is not a manufacturing defect (and hence not covered by the warranty), and quotes a price for the repairs. Brilliant Earth and Blue Nile are both excellent sources for ethically sourced, both natural and lab grown diamonds and diamond accessories. It was a little weird at first, since the showroom just opened and the waiting room smelled like Home Depot, as … Engagement ruined!!! They are of the same diamond listed on both Blue Nile and Brilliant Earth. These and other diamonds in the store are handcraft by expert jeweler in the business, and these stones come with relevant grading reports, and ASET and Idealscope images. During the research for this review, we didn’t find any price slashing coupon to apply; and it didn’t appear that Brilliant Earth ran any cost saving offer at any time. One of the first checks when considering using an online diamond and jewelry store is whether the retailer ships to your territory. If you’re wondering what the difference is; they explain that the Kimberly process which most jewelers follow narrowly defines conflict free diamonds as “diamonds that finance rebel movements against organized movements”. When it comes to buying jewelry online, you’ll want a one-stop jewelry retailer, where you can get everything you need. Diamonds and related jewelry are high-end products that will require a significant investment. amzn_assoc_marketplace = "amazon"; Do children work in many of them? Even if you were to go that route, you can easily find something similar for the same price elsewhere, like this ring. The layaway plan is available to all orders, but you’ll have to contact customer care to request it. Recycled Diamonds – As their name suggests, these diamonds are gotten from previous stones that were originally mined. Of these, the Super Ideal collection had over 39,000 stones, while the colored diamonds were just 28. While many of these other retail stores equally offer a “30 days” return window, it only starts counting on the day the customer takes possession of the item. It’s almost smooth sailing except for some small knacks, such as their stock being limited, their prices are relatively high (especially diamonds under 1 carats), etc. Is Brilliant Earth the right option to buy an engagement ring? Leo Schachter does have a Debswana sight, but they also buy rough diamonds from other sources. Tell us as much information as possible to help us help you (ie, budget, preferences, etc), Mike learned the diamond business from the ground-up at Leo Schachter Diamonds - one of the world's top diamond manufacturers. Brilliant Earth’s giving includes: For example, Brilliant Earth donates 5% of net profits to mining communities, not limited to the communities in which they operate. COVID update: Brilliant Earth has updated their hours and services. If a recycled 0.70ct I SI1 (image below) costs $2,480 on Brilliant Earth, should you not buy the same quality diamond for $1,548 on Blue Nile? Just so you know that we’re not just being self-serving, here are other good alternatives to the above options: James Allen, Ritani, Brilliant Earth, Blue Nile and 1215 Diamonds. Blue Nile To say that the Debswana partnership has been a boon for the citizens of Botswana would be a drastic understatement. It seems that they have diamonds listed from generic industry feeds. While, the complimentary resizing is a good offer, it only applies to orders shipped to the US, Canada, the UK, and Australia. | Payment Proof, Modlily Review – Is Legit or Scam? This is beside the fact that, according to industry insider Chaim Even-Zohar, Russian diamonds are themselves not clean of human rights abuses. The only items not covered by this warranty are the vintage products; and it is because the warranty is a “manufacturing” warranty, but vintage products are not manufactured by Brilliant Earth. In fact, ethical sourcing is one area where Brilliant Earth stands out. Shipping to every other country will attract a shipping charge of $50. Thus, the ideal online jeweler should provide for handling customers’ questions or complaints. While, Vintage rings have only one complimentary resizing. Buying a “Botswana Sort” diamond, says Brilliant Earth, not only removes that concern, but also helps sustain the solution – responsible diamond mining offering significant benefits to the local population. For the email service, the email address to send you submissions is: support@brilliantearth.com. In the first place, is Brilliant Earth genuine? For instant feedback, you may use the telephone service or live chat; the telephone number to call is +1 800-691-0952, while the live chat can be accessed from their website. 4.5 4.5 (6,394 Reviews) A+ Rating. Please have a look at the very detailed annual reports of Alrosa (more detailed than De Beers – more disclosures), you don’t see a single statistics on mine fatalities, etc. Therefore, the ideal online jewelry retailer should offer fast delivery. What this means is that in order to become a Blue Nile vendor, a diamond supplier needs to sign a contract that any diamond listed on Blue Nile will not be listed elsewhere. Also, all loose diamonds being upgraded must be accompanied with original certifications; they must also be undamaged, and in saleable conditions, as many of these will form the bulk of recycled diamonds put up for sale. You may also start by choosing a diamond, and then you can select a setting that you’ll mount it on. Botswana has the healthiest credit rating of any African nation. That said; if you must return a Brilliant Earth order, you’ll have to act fast after receiving delivery of the item, because your return window will already be closing. Check out our latest brand reviews. Overview. ... Shop Now Brilliant Earth. Thus, keeping the announcement a surprise, and having your partner make her choice of setting shouldn’t be mutually exclusive. The recycled diamonds are simply harvested from vintage rings, and from returns (especially those from customers who need a diamond upgrade). Thus, if you’ll be getting small stones and want the best possible prices, Brilliant Earth might not be the ideal place. Canadian diamonds can be bought elsewhere for less money. There has been one complaint registered with BBB in the span of past three years, which was in the sales category. We have not gone so far as to test the craftsmanship (given how we feel about their overall product line), but the have some unique engagement rings on offer. If you’ll want a store where you can buy now and pay later; Brilliant Earth is one as they offer some financing plans. That is a significant difference. Brilliant Earth is a jewellery store that was started in 2005. A comparable diamond diamond from Blue Nile is 19% cheaper. The Kremlin’s crackdown on civil society, media, and the Internet is taking an ever more sinister turn in recent years, according to human rights watch.”. To avoid these 5 ethical violations, Brilliant Earth offers 5 different categories of diamonds: What follows is a Brilliant Earth review that covers these 5 categories: When Brilliant Earth markets diamonds as “Botswana Sort” what they are referring to are diamonds sold by the De Beers partnership with the Botswana government called Debswana. I also buy my clothing from companies that have documented fair treatment of workers. Brilliant Earth orders that can be returned include all rings, loose diamonds, and all loose gemstone orders. On TrustPilot, ... Blue Nile, or Brilliant Earth. It’s a very intuitive site that has everything in the right places. Also, it’s a good thing that refunds are as cash to the original payment method and not as store credits; that way, customers will not be forced to use the funds for future purchases in Brilliant Earth, but can choose to go to another store. Another thing of note is that you’ll have to have $50 to exercise the warranty. They also have decent customer reviews. The same is true for Brilliant Earth. These diamonds look identical in a ring. You don’t want your symbol of love to come to you in a package that is anything less. Upon approval, the deposit will be applied for the repairs, but if not approved the deposit is applied to shipping the item back to you. You’ll have to contact customer support to request a “Return Shipping Authorization Code” (RSAC) as well as a free return label (where applicable). Fundamentally, Brilliant Earth must rely on the honesty of its suppliers to uphold their agreements that they will only list diamonds on Brilliant Earth that conform to their standards of provenance. After return processing, refunds are swiftly issued. Brilliant Earth does somewhat okay in this regards. 740 reviews of Brilliant Earth "I can't say enough good things about this company. Brilliant Earth’s unique value proposition is their “Beyond Conflict Free” guarantee. Original review: June 6, 2020. You’ll not be charged to ship an item back to the store; and if you want a replacement item, the company will also ship you the replacement item free of charge. Even if you could trust their suppliers 100% (which we don’t think you can based on the evidence we discussed above), are Canadian Diamonds a good choice? SSL creates a private connection between buyer (your devices) and the seller (Brilliant Earth’s servers) ensuring that whatever information is transmitted is shielded from third parties; the data is also encrypted before being sent through the channels, ensuring that even if captured, it cannot be decoded and read. However, conscience is not at the expense of quality. This was recently uncovered by Bryan Clark of The Next Web. What this means is that the diamonds listed on their site are not necessarily available. The total cost of acquiring anything online consists of the item purchase cost and its shipping costs. Thus, they are eco-friendly, and meet even the widest definitions of conflict-free diamonds. Also, credit card payment is only available to customers shipping to the US, UK, Canada, and Australia. Thus, you’ll have enough time to try out the ring, and determine that you really have to resize it. Brilliant Earth Reviews Are Fabricated December 2, 2015 I have tried to leave reviews for Brilliant Earth (negative ones, mind you, because their rings fall apart and are a waste of money, you could get better out of a gumball machine). Thankfully, there are amazing organizations such as the Diamond Development Initiative that help to organize these miners and provide basic services for them. Diamonds account for a full 1/3rd of the nations GDP. If you’ve checked reviews of other online diamond and jewelry retailers, you’ll find that the estimated delivery times of Brilliant Earth are relatively fast. If you need additional images of an item, you can request this. We bought diamonds from CleanOrigin and Brilliant Earth and found the process and customer service with CleanOrigin to be far superior. Brilliant Earth Review - Is Legit or Scam? If you’ll want direct contact with a customer support rep of the company, Brilliant Earth supports email, live chat, and telephone. For example, at the time of writing this review, Brilliant Earth had just over 60,000 loose natural diamonds. You can only reach the company within 6:00 am – 7:00 pm (PT) on weekdays, and within 7:00 am – 7:00 pm (PT) in the weekends. Save my name, email, and website in this browser for the next time I comment. If a vendor can so easily make a mistake and break their exclusivity contract (I stress by mistake), then it stands to reason that they can just as easily make a mistake and break their provenance-tracking contract. Customers will always have questions or complaints. The Botswana Sort stones are a great idea in theory, but their complete dependence on their suppliers’ competency leaves open the possibility of mistakes. When this is done, Brilliant Earth comes out as competitive, especially for their bigger stones. The company holds its own, but does not have the numbers that some other retailers in the industry can boast of. When a company is managing an inventory of many thousands of individually cataloged diamonds, it’s easy to understand how a mistake can slip through. You don’t want to face a cumbersome return process when you have an unwanted item in your hands. This lets them work on cheaper margins, but means that t… The women rings are available in different metals which include Platinum, White gold, Rose gold, and Yellow gold; the men’s rings are also available in all of those metals, including Palladium. If you want fancy colored diamonds, Brilliant Earth also holds natural diamonds having a range of colors which includes yellow (orangy yellow, light yellow, greenish yellow, intense yellow), pink (faint pink, orangy pink),  etc. All their diamonds are genuine diamonds certified by GIA or AGS, the two most reputable labs. I’m sure Brilliant Earth’s vendors make fewer mistakes than the percentage of artisanal diamonds in the market (around 15%). This was obviously a non-starter for us. 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