Last Updated September 15, 2022 Your privacy is important to us, and we take it seriously. We provide this Privacy Policy to explain how Phase Change Solutions (PCS, “we,” “us,” or “our”) collects, uses, and discloses your information. 

What This Policy Covers

This Privacy Policy applies to and all related websites and subdomains (our “Website”), related to our products and services. This Privacy Policy applies to information we collect online, including information you provide to us (directly or through a third party) and information collected automatically from visitors to our Website. This Privacy Policy does not apply to the information practices of any third party whose website may be accessible through our Website, or to any third-party websites on which we advertise. 

Information We Collect

Information You Provide To Us 

We collect information you provide directly to us, such as when you fill out a form, contact us via email or online, register for an online or in-person event, or complete a transaction through our Website.  

Information We Collect Automatically 

Like most companies, we automatically collect certain information from all visitors to our Website. This information does not reveal your specific identity (like your name or contact information) but may include your IP address or other unique device identifier; your web browser and operating system; the date and time of your visit; the pages from which you navigate to and from our Website or the search terms that lead you to our Website; and the pages on our Website you visit and how long you stay on each page. 

Information Collected by Third Parties

As you navigate our Website, please be aware that third parties may be able to gather information from and about you. For example, companies offering services or products through links on our Website may use “cookies” to collect and use information about you and may collect information that you submit. In these cases, those third parties will use such information in accordance with their own privacy policies.

How We Use Your Information

We will not sell or rent your personal information to anyone. However, we may use information that you provide to us or that we collect automatically for various business or commercial purposes, including:
  • To respond to an inquiry from you, process a transaction, or provide support for our products and services. We may also save your information to facilitate new product orders or process returns.
  • To administer, operate, and improve our Website, products, and services.
  • To create, maintain, customize, and secure your account with us.
  • To process your requests, purchases, transactions, and payments and prevent transactional fraud.
  • To personalize your Website experience and to deliver content and product and service offerings relevant to your interests, including targeted offers and ads through our Website, third-party sites, and via email or text message. 
  • To enable trusted third-party service providers to help us provide, improve, protect, or promote our Website, products, and services.
  • To prevent fraud and to ensure the safety and security of our Website, intellectual property, trade secrets, and business.
  • To comply with a legal obligation, such as responding to a subpoena or a court order, or to protect our rights.
  • In connection with a merger, acquisition, debt financing, sale of company assets, or similar transaction, as well as in the event of an insolvency, bankruptcy, or receivership, in which customer records containing personal information may be treated as a business asset.

Children’s Information

Our Website is not directed to children under the age of 16 and we do not knowingly collect, use, or disclose personal information from children under the age of 16, either directly or via any other website or online service. If you have reason to believe that a child under the age of 16 has provided personal information to us, please contact us and we will endeavor to delete that information from our databases. 


Like virtually all websites, we use “cookies” and similar technologies (such as web beacons and pixels). A cookie is a small data file that is placed on your computer when you visit a website, enabling the website provider to recognize your browser and capture and remember certain information. We use cookies to improve your access to our Website. Cookies also help us identify the interests of visitors to our Website so we can provide more customized content. Cookies can also be used to collect general usage and aggregated statistical information.  Most browsers can be set to detect cookies and give you an opportunity to reject them. You should be aware that refusing cookies may inhibit or preclude your use of our Website. You can learn more about cookies here

“Do Not Track”

“Do Not Track” (DNT) is a setting available in most web browsers setting that asks a web application to disable its tracking of an individual user. There is currently no consensus on how companies should respond to DNT signals. At this time, we do not respond to DNT signals. You can learn more about DNT here.

How We Protect Your Information

We have adopted reasonable and appropriate physical and electronic safeguards to protect your personal information from unauthorized access, loss, or modification. Unfortunately, no data transmitted or accessible over the internet can be guaranteed to be 100% secure. As a result, while we strive to protect your personal information, we cannot warrant your information will be completely secure from loss, whether due to inadvertence, acts of malicious outsiders, or a failure of hardware or software. 

Changes to this Policy

We may occasionally update this Privacy Policy. When we do, we will also revise the “last updated” date at the top of this page. We encourage you to periodically check this page to stay informed about how we collect, use, and disclose your information.

Contact Us

If you have any questions or concerns regarding this Privacy Policy or our data collection practices, please contact us as follows: Phase Change Solutions 125 East Pritchard Street Asheboro, NC- 27203 Tel: 1-800-283-7887 Tel: 1-336-629-3000

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